Frequently Asked Questions

Payment

    Modes of payment: we accept credit cards and paypal.

     

    Shipping and Delivery

    1. How much is delivery?

    The delivery cost would be reflected upon checkout.

     

    1. How do I track my shipment?

    Please feel free to reach out to us at anytime at support@gersonand.co if you do not receive your product within ~5 business days from shipment for Singapore orders and ~15 business days from shipment for international orders.

    International customer (outside Singapore) will be given a tracking number through email. Should there be any overseas shipping delay, please contact your local postage office once the item arrive in your country.

    We are not liable for any lost or missing parcels once shipped. However, we may provide replacements on a case by case basis.

     

    1. How are my products delivered in Singapore?
    All local deliveries are done by our shipping partner, Ninjavan.

     

    1. How often do you ship?

    We typically ship out orders the next business day after you have placed your order.

     

    1. How do I know when my order is being shipped?

    Fret not, an email will be sent to you when your order is being shipped. International customer (outside Singapore) will be given a tracking number through email. Should there be any overseas shipping delay, please contact your local postage office once the item arrive in your country.

    We are not liable for any lost or missing parcels once shipped. However, we may provide replacements on a case by case basis.

     

    Product

    1. How to use: Take a small amount of pomade and rub between your hands. Apply pomade by running your hands through your hair. Shape and comb hair to desired style. Add some water for restyle or touch up.

      For short-medium hair length, use about 2-5cm coin sized amount.


    2. Where are your products manufactured?

      Our pomades are experimented, formulated and created in Singapore.

      We believe quality stems from every ingredient we use. Just like our products, we only approve the best out of each ingredient and formulation so that we can produce a great product at an affordable price.

      To reduce manufacturing overheads and pass on savings to our customers. We work closely with our overseas facility which is certified with ISO 22716 and FDA certification, and also oversee the front to end production of our pomades. Strict hygiene measures and processes are put in place during production to ensure that all our customers receive a product of excellent quality.

      Gerson & Co. assures you that our product are made of the highest standards and quality which is only fit for the modern gentleman which you are.